Return Policy

Should you need to return an item we ask that you call ahead at (973) 837-1390 so we can avoid any questions or confusion when your package arrives.

At Northeastern Arborist Supply we strive to ensure that every purchase meets our customers’ expectations. If any item you received does not meet your expectations, please return it. Your refund or credit will be for the full purchase price (excluding shipping and handling charges). If an item is defective or we have made an error, we will refund your shipping and handling charges.

Our return guidelines are as follows: 
*All returns must be within 30 days.
*All products must be in unused condition.
*All products must be in original packaging.

A 15% RE-STOCKING FEE WILL BE CHARGED FOR ITEMS RETURNED THAT ARE NOT DEFECTIVE OR SHIPPED IN ERROR*

Special order items may not be returned.

Please send all returns to: 
Northeastern Arborist Supply
50 Notch Road
West Paterson NJ 07424
(973) 837-1390